Surety Buyer Agreement
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Last Updated on 09 November 2023, 18:11
This Agreement (in addition to the SURETY Online Conditions of Use and the Policies) governs your access to and purchase of Products from SURETY or from Sellers (as applicable) on SURETY Online through your account and is an agreement between you (“you” or the “Buyer”) andSurety SG Pte. Ltd. (“we”, “us” and “SURETY”).By using SURETY Online, you agree to be bound by this Agreement, any other Applicable Terms and all the disclaimers and terms and conditions that appear elsewhere on SURETY Online. SURETY reserves the right to amend any terms and conditions without prior notice.
PART A: FOR THE SALE OF PRODUCTS TO YOU BY SURETY ON SURETY ONLINE
Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.
These terms and conditions, “we” and “us” means SURETY and “you” means the person, firm or corporation purchasing the Goods indicated in your Sales Order. Unless the context requires otherwise, words spelt with initial capitalized letters are defined terms and shall bear the meanings set out in these terms and conditions. Except to the extent that the subject matter or context may otherwise require in these terms and conditions, (i) expressions including the singular may indicate the plural and vice versa, (ii) expressions indicating any particular gender may indicate all other genders and (iii) expressions indicating bodies corporate may also indicate natural persons and vice versa.
Defined Terms In These Trms And Conditions:-
“Acknowledgement” means our email acknowledgement of receipt of your Sales Order.
“Agreement” means these terms and conditions together with your Sales Order and the Sales Confirmation;
“SURETY” means Surety SG Pte. Ltd;
“Goods” means any product listed on the SURETY Webstore and for the purposes of these terms and conditions includes services;
“Invoice” means the invoice issued by us to you showing the price of your Goods and which is your proof of purchase;
“Price” means the price ascribed to any Goods as set out in the SURETY Webstore or as intended by SURETY to be set out in the SURETY Webstore, as appropriate
“Sales Order” means the electronic purchase you made on SURETY.com
“Sales Transaction Number” means your Goods confirmation number issued by us to you upon our acceptance of your Sales Order.
“Store” means the physical store or meet-up location designated by SURETY
Only persons aged 18 years and above may submit the Sales Order or make any orders/purchases or any other form of request on the SURETY Webstore.
1.1 Sales Order
All Sales Orders submitted to SURETY through the SURETY Webstore are subject to our acceptance. Sales Order acceptance and the completion of the contract between you and SURETY will take place on the dispatch to you of the purchased Goods, and until that time we reserve the right to reject your Sales Order. SURETY shall be entitled to cancel or terminate the obligations to fulfill any Sales Order, for any reason whatsoever, even after a Sales Order is confirmed by, and paid for by the customer, with or without notice and we shall not be liable to any party for such termination or cancellation. In such event, we shall refund to the customer the price of the Goods purchased.
1.2 Payment Terms
Unless otherwise stated, all Prices quoted are inclusive of goods and services tax.
Unless otherwise stated, all payments to be made through the SURETY Webstore shall be made using credit card payment (where you are the cardholder of that card) or as we may from time to time allow so and shall be made in accordance with such procedures as we may from time to time specify.
1.3 Payment Processing
Payment options ranging from VISA® and MASTERCARD® credit card are accepted at SURETY.
1.4 Using Promotional Codes
We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this SURETY Webstore. Only one promotional discount code can be applied to an order. Promotional discount codes reflected on digital coupons are debited at the time an order is placed. Digital coupons will automatically be redeemed against purchase totals, up to the total purchase amount. Digital coupons must be used prior to their noted expiration date and within a single transaction.
Coupon cannot be replaced if it is lost, stolen, deleted, or if you cancel or return your purchase. In the event where the total purchase value is below the coupon value, the excess value of the coupon will not be refunded. Coupon will not be applicable with any other promotions that may be promoted in SURETY Webstore, unless otherwise stated. The terms and conditions stated in each digital coupon shall be final and conclusive.
2. Errors On Our Site
Prices and availability of Goods are subject to change without notice. Errors will be corrected where discovered, and SURETY reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after a Sales Order has been submitted and whether or not the Sales Order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your Sales Order is cancelled, SURETY will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with the terms set out in “Cancellations, Exchanges and Returns” below.
3. Delivery & Collection Conditions
In the case of local delivery, referring to delivery addresses within Singapore, if you choose for the Goods to be delivered to you, delivery charges of SGD$8 per Sales Order (for purchase below $200) will be charged for delivery and added to the price of your Goods and reflected in your Sales Order. No delivery will be made to post office boxes.
A SURETY representative will call you within 3 business days from the submission of your online Sales Order to arrange delivery.
In the case of overseas delivery, referring to delivery addresses outside of Singapore, if you choose for the Goods to be delivered to you, shipping and delivery charges of SGD$500 per Sales Order will be charged for shipping and delivery and added to the price of your Goods and reflected in your Sales Order. No delivery will be made to post office boxes.
A SURETY representative will email you within 3 business days from the submission of your online Sales Order to arrange delivery.
Kindly provide to us the following documentation when collecting in the store:
A print-out or digital copy (PDF) of your original online order confirmation email. Screengrabs will not be allowed to protect against fraudulent collection.
Your personal identification document and/or the credit card used for original purchase, which should be registered under your name.
Should you wish to authorize someone else to make the collection on your behalf, kindly print out the original online order confirmation email and indicate the authorized person’s details and your written permission to authorize him/her to collect on it. He/she should present this print-out, the credit card used for the original purchase, as well as his/her personal ID for verification in order to complete the collection.
Please note that SURETY reserves the right to reject collection request if we are unable to perform the requisite verifications.
Collection can be done 3 working days after the confirmation of the relevant Sales Order or the stipulated date in your purchase confirmation email in the selected store during the opening hours.
Goods must be collected within 14 days from the date on which the Goods are ready for collection.
For Sales Orders where no payment has been received, the order will be cancelled if you do not collect your purchases within 14 days of the stated date.
For Sales Orders where full or partial payment has been received, SURETY reserves the rights not to fulfil the Sales Order should the Goods remain uncollected 14 days after the stated date, and the order may be cancelled. In the event of cancellation, any payment received will be refunded.
4. SURETY Installation Policy
Where required, installation is handled by our trained professionals.
All installation are charged at SGD$88.00 per set.
5. Exchange Policy
5.1 Sealed Items
For general product exchanges, you may bring the item in its original and sealed condition, along with the original receipt, warranty card, as well as any accompanying free gifts, vouchers, and/or accessories associated with the purchase, to our stores within 14 days from date of purchase, or date of delivery if it is a delivered item, for an exchange.
For specific issues pertaining to your product exchange, you may wish to refer to the below pre-purchase checklist, in order to avoid any disappointment or added cost on your purchase:
Ensure your product fits into your intended space.
Ensure well in advance that the item(s) you have ordered will fit into your space, paying special attention to product dimensions and measurements.
Be sure not to forget any lifts, elevators, stairwells, passages, corridors and landings that your item must pass through.
Do check all required access routes and that there is sufficient access and parking for a large delivery truck to safely unload and deliver your item.
In the unfortunate event that the item cannot fit into the intended space, a 30% restocking fee (based on merchandise value) will apply for opened products. Please reject the delivery and visit the store to reselect your product.
Ensure your purchase comes in your desired colour
SURETY makes every effort to display the colour of our products as accurately as possible. However, possibly due to store lighting variances or usage of different devices to view the product, the colour in our stores or online photos may appear to vary slightly from the actual colour of the product. We recommend you review all images of product before placing your order, and make the necessary confirmations in stores before proceeding with your purchase.
In the event you have received the wrong colour product, please reject the delivery and exchange arrangements will be made accordingly. In the event you decide to choose a different colour from your original purchase, you may visit the store to reselect your product. A 30% restocking fee (based on merchandise value) will apply for opened products.
Please note for all purchases
In the event of any order cancellation, the refund will exclude paid delivery charges
SURETY reserves the right to reject any cancellation or refund deemed unfit or unreasonable.
5.2 Defective Items
If the product is defective, we will replace the product for you within 14 days from the date of purchase if it is collected in store, or the date of delivery if it is a delivered item.
Kindly bring the product in its original box/packaging along with the warranty card and your valid purchase receipt from SURETY.
If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Goods and ask for a partial refund, or return the defective Goods and ask for a full refund. Please note that the amount of the full refund will take into account the Goods’ current state resulting from your use.
On returning defective Goods, please note that any free gifts, vouchers and accessories associated with the purchase must also be returned at the same time. If free gifts, vouchers and accessories have been used, the refund amount will be offset accordingly. If delivery has taken place, then the refund will exclude delivery charges paid.
Display sets cannot be exchanged.
Please note that SURETY reserve the right to subject the product to an examination by their own experts, and may not accept the return of goods.
In accordance with the Consumer Protection (Fair Trading) Act, SURETY reserves the right to prove (or, if the breach appears more than 6 months after delivery, requires you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.
5.3 Deferment / Cancellation Of Delivery Appointment
Deferment of Delivery Appointment
Storage charges of $100/month will be imposed for any deferment of delivery appointment beyond the timeline given above.
A minimum of 3 working days’ advance notice from the date of installation is required for any deferment or cancellation of delivery, failing of which, will result in the minimum deposit to be forfeited.
Cancellation – Before Delivery/Self-Collection
Refunds will be done via the same mode of payment used for the original purchase and may take up to 15 working days or more depending on the payment mode.
5.4 Sales Cancellation
SURETY reserves the right to refund you the Price of any Goods which has been paid and received by SURETY, even after the relevant Sales Order is confirmed and payment has been received by us, in lieu of delivery or supply of such Goods.
6. Title; Risk Of Loss
Title to, and risk of loss of or damage to, Goods purchased shall pass to you upon delivery of the purchased Goods to you.
7. Product Warranty
With respect to SURETY branded Goods, we make no warranties except those stated in the SURETY warranty card supplied with your Goods, or in the case of any extended warranty issued by us, such extended warranty documentation, for which provisions, terms and conditions are incorporated herein by reference.
8. Limitation Of Liability
These terms and conditions set out the full extent of our obligations and liabilities, in respect of the supply of the Goods and performance of any services in relation thereto, and that there are no other warranties, conditions or terms that are binding on us, except as expressly stated herein. Any warranty, condition or term concerning the Goods which might otherwise be implied or incorporated in these terms and conditions by statute, common law or otherwise is hereby expressly excluded. Notwithstanding the foregoing, nothing in these terms and conditions (a) excludes, restricts or modifies any condition, warranty, right or liability implied into these terms and conditions (including any condition, warranty, right or liability imposed by the Unfair Contracts Terms Act (Cap. 396)) where to do so is illegal or would render any provision hereof void; or (b) shall limit or exclude any liability for death or personal injury caused by our negligence.
Subject to the foregoing, we shall not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability hereunder whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the price of the Goods paid by you to us.
9. Product Display/Colors
SURETY Webstore attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the colour you see matches the product colour, as the display of the colour depends, in part, upon the monitor you are using. Where there are accessories or furnishings included in the product image, they are used purely for illustration purposes and will not be included in the final sale of the product.
10. Reviews, Comments, Communications And Other Content
Visitors may post reviews, comments and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a credit card or any other matter. SURETY reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant SURETY a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant SURETY and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify SURETY for all claims resulting (whether directly or indirectly) from content you supply. SURETY has the right but not the obligation to monitor and edit or remove any activity or content. SURETY takes no responsibility and assumes no liability for any content posted by you or any third party.
In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.
By using the SURETY Webstore, you expressly agree that use of the SURETY Webstore is at your sole risk. The SURETY Webstore is provided on an “AS IS” and “as available” basis. Neither SURETY nor affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, “Associates”) warrant that use of the SURETY Webstore will be uninterrupted or error-free. Neither SURETY Webstore nor its Associates warrant the accuracy, integrity or completeness of the content provided on the SURETY Webstore or the products or services offered for sale on the SURETY Webstore. Further, SURETY Webstore makes no representation that content provided on the SURETY Webstore is applicable to, or appropriate for use in, locations outside of the Republic of Singapore. SURETY and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by SURETY Webstore or its Associates shall create a warranty.
Under no circumstances shall SURETY or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the SURETY Webstore, including but not limited to reliance by you on any information obtained from the SURETY Webstore that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of SURETY has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the SURETY Webstore.
13. Entire Agreement
These terms and conditions together with your Sales Order constitute the entire agreement between us and you in relation to your purchase of the Goods and supersede any and all statements or other agreements (oral or written) between you and us.
14. Termination Of Use
SURETY may, in its sole discretion, terminate your account or your use of the SURETY Webstore at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. SURETY reserve the right to change, suspend or discontinue all or any aspects of the SURETY Webstore at any time without prior notice.
15. Contracts (Rights Of Third Parties) Act (Cap. 53B)
A person who is not a party these terms and conditions shall have no right under the Contracts (Rights of Third Parties) Act (Cap.53B) to enforce any of these terms and conditions.
17. Governing Law
These terms and conditions shall be governed by the law of Singapore. Both we and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Singapore.
18. Exclusivity Of Product
Not all products available online are available in stores. Online products, variants, pricing and availability may vary from stores